This is an exciting time to be joining the Royal Exchange Theatre, as we reopen our building and welcome visitors back to see a show or take part in a range of activities on or off our site.

We emerge from Covid-19 as a new organisation with communities at our heart. We’ll engage with all communities, learning what it means to be a theatre in the post pandemic world and bring new relevance to audiences and participants. The Visitor Experience Duty Managers play a vital role in creating an inclusive, warm welcome, fitting for this new era.


This role will provide support in all areas of visitor experience through the effective management of people and systems. The postholder will strive for an environment that is inclusive, accessible, and safe. The postholder will have knowledge, and develop learning around, different cultures and a sensitivity around the different barriers people may face when entering our theatre.

Working closely with the Visitor Experience Leads and Business Development and Hires Lead, the Duty Managers will ensure every visitor has a first class experience in our building. The postholder will need to achieve a balance between efficient operational controls and excellent customer service.


ROLE: Visitor Experience Duty Manager

SALARY: £10.80 per hour

CONTRACT: Casual (Ad-hoc, as and when required)

RESPONSIBLE TO: Visitor Experience Leads

APPLICATION DEADLINE: 6pm, Tuesday 23 November

INTERVIEW DATE: Monday 6 December

In order to apply, please see the application form and job description below. Please also complete the equal opportunities form that can be found below. 

Please then email all requested documents to This email address is being protected from spambots. You need JavaScript enabled to view it.

Application Form

Job Description

Equal Opportunities Form

We welcome applications from all suitably qualified persons; however, some communities are currently under-represented within our organisation. We would particularly welcome applications from anyone identifying as ethnically diverse and/or disabled.

We will contact you if you are successful and invite you to interview. Please note due to the volume of applications we are unable to confirm receipt of your application or provide feedback if you have not been shortlisted to interview stage.

The RET holds application forms and interview notes for unsuccessful candidates for 6 months, which will be stored in a secure manner. After the 6-month period, all data will be securely destroyed.